Twist & Shake, established in 1998, has always been family owned and operated. Since 2002, Mark and Sheryl Queen have continued the tradition of providing the best ice cream at exceptional customer service on Revere Beach. Our family grew in 2008 to include our Winthrop location providing the same quality service and product to a beautiful sea-side community.
With over 30 years in the Hotel/Restaurant Industry, Sheryl brings to the table vast experience and knowledge in customer satisfaction and employee retention. Ms. Queen was nationally awarded the 2003 National General Manager of the year for her exceptional ability to manage people, the business and unmatched dedication to Customer Service. Sheryl has been successfully operating the Twist & Shake portfolio for sixteen years. Sheryl Ann Queen graduated with A.S. Restaurant Management, a B.S. Hospitality Management and a MBA from Johnson & Wales University in Providence, RI.
Mark has been in customer service for over 40 years. His dedication to customer satisfaction and quality is recognized by all. Mark managed the Form N Teak furniture showcase for 18 years always finding ways to streamline the business and increase profitability. For 16+ years, his dedication to esthetics and efficiency has contributed to the overall success of the Twist & Shake.
In addition, Mark and Sheryl Queen successfully completed Penn State’s Ice Cream Short Course at University Park, PA.
The Twist & Shake Family is comprised of a team of individuals who are passionate about ice cream and customer service. All leadership is promoted from within and, as you can clearly see in the bios, they stick around year after year.
Every individual promoted to a management position is ServSafe Certified.
FAVORITE FLAVOR: Almond Joy
FAVORITE MENU ITEM: Waffle Cone (so fresh)
YEARS AT TWIST: 15 years
PASS–TIME: Camping, Football
FAVORITE FLAVOR: Chocolate Chip
FAVORITE MENU ITEM: Whoopie Pie Sundae
YEARS AT TWIST: 15 years
PAST-TIME: Follow Boston Sports
FAVORITE FLAVOR: Maple Walnut
FAVORITE MENU ITEM: Brownie Sundae!
YEARS AT TWIST: 7 years
PAST-TIME: Reading, Working Out, & Puzzles
FAVORITE FLAVOR: Totally Turtle
FAVORITE MENU ITEM: Large Hot Fudge Sunday with Reese’s Pieces and Whipped Cream
YEARS AT TWIST: 2 years
PAST-TIME: Going to the Gym & Playing Basketball
FAVORITE FLAVOR: Milky Way
FAVORITE MENU ITEM: Frappe with Milky Way & Oreo Mixed
YEARS AT TWIST: 5 years
PAST-TIME: Reading Outside
FAVORITE FLAVOR: Totally Turtle
FAVORITE MENU ITEM: Frappes
YEARS AT TWIST: 17 years (I came with the building!)
PAST-TIME: Laying out on the beach with a good book.
FAVORITE FLAVOR: Moose Tracks
FAVORITE MENU ITEM: Raspberry Lime Rickey
YEARS AT TWIST: 8 Years
PAST-TIME: Baseball and Cooking
FAVORITE FLAVOR:
FAVORITE MENU ITEM:
YEARS AT TWIST:
PAST-TIME:
FAVORITE FLAVOR: Maine Black Bear
FAVORITE MENU ITEM: Frappes
YEARS AT TWIST: 2 years
PAST-TIME: Go to the Gym & Workout
FAVORITE FLAVOR: Totally Turtle
FAVORITE MENU ITEM: Brownie Sundae
YEARS AT TWIST: 3 years
PAST-TIME: Soccer
FAVORITE FLAVOR: Totally Turtle
FAVORITE MENU ITEM: Warm Cookie Dough Topping
YEARS AT TWIST: 3 years
PAST-TIME: Anything that involves being at the BEACH!
